About Us Basic

Our values

We conduct our business based on our values – integrity,and respect, customer focus, global
teamwork and innovation in marketing and excellence in execution
Since our inception, we have operated under the
Guidance of six core values:
1- We succeed through satisfied customers.
2- We deliver quality and excellence in all we do.
3-We require premium return on assets.
4-We use ethics to develop market leadership.
5-We value and empower our employees.
6- We behave responsibly as a corporate citizen

HISTORY AND ESTABLISHMENT

AlAM ALGAWDA COMPANY was started as a family business in the year 2014 withhighly
experienced management team.
In 2014 we started our business as a distributer for ROAMTECHNOLOGY (BELGIUM) for
disinfectants and sterilization products in Libya depending on our experience in medical sector
(more than 8 years) to penetrate the private clinics and we manage to make deals in 28 private
clinics in Tripoli.
In 2015 we found the great opportunity to inter to the govern mental health sector by signed a co
tract with the AIRPORT POLY CILNIC for infection control managemen to be fully responsible by
infection control unit ( products &follow up) .
this year considered as the true lunch of ALAMALGAWDA.
Also we have a successful trial in ABO SALEEM TRUMA HOSPITAL in ICU (intensive care unit) and we
have a thankful certificate from the hospital.

Suppliers

AlAM ALGAWDA recognizes that the suppliers we do business with make an essential
contribution to the success of our company.
AlAM ALGAWDA. goal is to collaborate with its key suppliers on an arms’-length basis as
commercial partners to ensure the highest level of quality, service, and alliance with our values.
We expect our suppliers to use well-established Good Manufacturing Processes (GMP), Standard
Operating
We recognize that suppliers in these key strategic relationships are the contract manufacturers of an
excellent products .

Customers Education and Assistance Programs

AlAM ALGAWDA seeks to ensure end customers’ and professionals’ appropriate use of our products
for the labeled uses and we strongly condemn the misuse and abuse of our selling products.
Customer education materials are designed to inform the customer of the risks and benefits of use
our products, in easy to understand language and format. Should there be a question or a problem
with usage any product

Customer Service

Customer service requests or complaints are systematically referred to our Customer
Service Department or market Information departments as appropriate with the intent to resolve any
issue with appropriate internal contacts or actions.
The Customer Service and is well trained and they seek to improve continuously the service,
standards and methods our customers have come to expect from AlAM ALGAWDA.